Your Privacy Matters at 09bbe

1. Who We Are

09bbe is an online casino and sports betting platform operating at https://09bbe.io, primarily serving players located in Bangladesh. The platform offers casino games, live dealer tables, sports betting markets, and associated promotional services. For the purposes of this Privacy Policy, 09bbe acts as the data controller in respect of all personal information collected from players and site visitors.

Our primary point of contact for all data privacy matters is our customer support team, reachable at [email protected]. All formal data access requests, correction requests, and deletion requests must be submitted in writing to this address.

2. Data We Collect

09bbe collects several categories of personal data depending on the nature of your interaction with the platform. The table below summarises the data categories and specific data points we may collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, except where NID photographs are submitted for identity verification purposes — in which case the photograph data is used solely for that verification purpose and not for any other processing activity.

3. How We Collect Your Data

3.1 Information You Provide Directly

The majority of personal data we hold is provided directly by you through the account registration form, identity verification (KYC) document submission, payment method setup, customer support enquiries, and any feedback or survey forms you choose to complete. Providing this information is voluntary in the sense that you are not legally compelled to use the 09bbe platform; however, certain data fields are mandatory for account creation and continued use of the service.

3.2 Automatically Collected Data

When you access the 09bbe platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, the date and time of your visit, the pages you viewed, the duration of your session, your device type, and browser information. This automatic collection is a standard and necessary feature of all web-based platforms and is used for security monitoring, fraud detection, and platform performance optimisation.

3.3 Data from Third Parties

09bbe may receive limited personal data from authorised third-party service providers in specific circumstances. For example, payment processors such as bKash and Nagad may confirm transaction completion and payment method ownership status. Identity verification service providers may return a pass or fail result from a document check. Game providers may supply anonymised session data for dispute resolution purposes. In all cases, third-party data sharing with 09bbe is governed by contractual data processing agreements that restrict the scope of data shared to the minimum necessary.

4. Legal Basis for Processing

09bbe processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and game provision.
• Legitimate Interests: Processing carried out to pursue our legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation: Processing required to comply with anti-money laundering (AML) obligations, know-your-customer (KYC) regulatory requirements, and any lawful requests from competent authorities.
• Consent: Processing carried out on the basis of your explicit consent, such as sending promotional communications by email or SMS. You may withdraw this consent at any time by contacting our support team or adjusting your notification preferences within your account settings.

5. How We Use Your Data

Personal data collected by 09bbe is used exclusively for the following clearly defined purposes:

• Creating and managing your player account, including authentication and account security
• Verifying your identity and age (21+) in compliance with our responsible gaming and KYC obligations
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods
• Detecting and preventing fraud, money laundering, collusion, bonus abuse, and other prohibited conduct
• Providing customer support and resolving account disputes or technical issues
• Monitoring gaming activity to identify problem gambling indicators and applying responsible gaming interventions where appropriate
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts
• Sending promotional communications — including bonus offers, tournament invitations, and seasonal promotions related to events such as BPL cricket season, Eid, and IPL — where you have consented to receive such communications
• Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience
• Complying with legal, regulatory, and audit requirements applicable to the platform

09bbe does not use your personal data for automated decision-making or profiling activities that produce legal or similarly significant effects, except where such processing is necessary for fraud prevention or responsible gaming interventions and is subject to appropriate safeguards.

6. Data Sharing & Disclosure

6.1 Authorised Service Providers

09bbe shares personal data with a limited set of carefully selected third-party service providers who assist in the delivery of our services. These providers act as data processors on our behalf and are contractually bound to process personal data only on our documented instructions, maintain appropriate security standards, and refrain from using your data for their own independent purposes. Categories of authorised service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank)
• Identity verification and KYC compliance service providers
• Licensed game software providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe)
• Cloud hosting and data centre infrastructure providers
• Customer support platform providers (live chat technology)
• Fraud detection and cybersecurity analytics providers

6.2 Legal Disclosures

09bbe may disclose personal data to law enforcement agencies, regulatory authorities, or other public bodies where we are legally required to do so — for example, in response to a court order, subpoena, or lawful regulatory investigation. In all such cases, we will disclose only the minimum data required to comply with the specific legal obligation and will, where legally permissible, notify affected players of the disclosure.

6.3 Business Transfers

In the event that 09bbe undergoes a corporate restructuring, merger, acquisition, or sale of assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. In such circumstances, affected players will be notified via email and/or a prominent notice on the platform prior to any change in the data controller, and the acquiring entity will be bound by data protection obligations no less stringent than those set out in this Policy.

6.4 What We Do Not Do

09bbe does not sell, rent, auction, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing agencies. We do not share your gaming history, financial data, or contact information with any unaffiliated commercial entity for their own marketing or analytics purposes.

7. Cookies & Tracking Technologies

The 09bbe platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised user experience. Cookies are small text files placed on your device when you visit our platform. They do not contain executable code and cannot access other files stored on your device.

We use the following categories of cookies on the 09bbe platform:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, notification preferences, and responsible gaming limit configurations so you do not need to re-enter them on each visit.
• Analytics Cookies: Collect anonymised data about how players interact with the platform — which pages are visited most frequently, how long sessions last, and where navigation errors occur. This data is used exclusively to improve the platform and is never linked to individual player identities.
• Security Cookies: Used to detect fraudulent login attempts, identify devices associated with suspicious activity, and enforce session time-out policies.

09bbe does not use third-party advertising cookies or social media tracking pixels on the platform. You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your account and using core platform features.

8. Data Security

09bbe employs a multi-layered security architecture designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive personal and financial data stored in our databases
• Multi-factor authentication for all internal staff accounts with access to player data
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access player records
• Regular independent security audits and penetration testing of our platform infrastructure
• Intrusion detection and real-time anomaly monitoring systems operating 24 hours a day
• Secure data centre facilities with physical access controls, redundant power systems, and offsite backup procedures

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 09bbe will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

You play an important role in your own data security. You are responsible for keeping your login credentials confidential, using a strong and unique password for your 09bbe account, and notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Data Retention

09bbe retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to maintain an ongoing account relationship with you, or as required by our legal and compliance obligations. The following general retention schedule applies:

• Active account data (identity, contact, financial, gaming activity): Retained for the duration of your account relationship with 09bbe plus a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC verification documents (NID copies, passport copies, proof of address): Retained for a minimum of 5 years from the date of submission, or longer if required by a specific regulatory obligation or ongoing investigation.
• Transaction records (deposit and withdrawal history): Retained for a minimum of 7 years to satisfy financial record-keeping obligations.
• Customer support communications (chat logs, email correspondence): Retained for 3 years from the date of the last interaction, or longer if the communication relates to an unresolved dispute.
• Technical and analytics data (IP logs, session data): Retained for 12 months from the date of collection, then anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent status plus 2 years following withdrawal of consent, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely destroyed using industry-standard data sanitisation procedures. Where data cannot be fully deleted due to technical constraints (such as data held in encrypted backup archives), it is isolated from active processing until the backup is overwritten in the normal course of our backup rotation schedule.

10. Your Rights

As a player on the 09bbe platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team in writing at [email protected] with sufficient information to identify your account. We will respond to all valid requests within 30 calendar days of receipt.

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Note that corrections to identity data will require re-submission of supporting KYC documents.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to limitations where retention is required for legal compliance, fraud prevention, or dispute resolution purposes.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in specific circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of our legitimate interests, including profiling for responsible gaming monitoring purposes, subject to a balancing test.
• Right to Withdraw Consent: Where processing is based on your consent (such as receipt of promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

09bbe will not charge a fee for processing standard data rights requests. We reserve the right to charge a reasonable administrative fee or decline to respond to requests that are manifestly unfounded, excessive, or repetitive in nature.

11. Children's Privacy

The 09bbe platform is strictly restricted to individuals aged 21 years and older. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If we become aware that personal data has been submitted by or on behalf of a person under the age of 21, we will immediately suspend the associated account, delete the data concerned, and refund any deposits made to the extent technically and legally permissible. If you are a parent or guardian and believe that your child has registered an account on the 09bbe platform, please contact us immediately at [email protected].

12. Third-Party Links

The 09bbe platform may contain references to third-party payment service providers or game software suppliers whose services are integrated into the platform. These third parties operate under their own independent privacy policies and data practices, over which 09bbe has no direct control. We encourage you to review the privacy policies of any third-party service providers whose services you interact with directly.

09bbe does not include third-party advertising networks, social media plugins, or affiliate tracking links on the platform that would result in your browsing data being shared with external commercial parties without your knowledge.

13. Changes to This Policy

09bbe reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When material changes are made — meaning changes that substantively affect your rights or the way in which we use your data — we will notify registered players by email at the address associated with their account and display a prominent notice on the platform homepage at least 14 days before the changes take effect.

For minor or administrative amendments, such as clarifications of existing provisions or typographical corrections, the revised Policy will be published at https://09bbe.io/privacy-policy with the updated effective date, without individual player notification. The effective date displayed at the top of this document reflects the date of the most recent revision. Continued use of the platform after the effective date of any revision constitutes your acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 09bbe protects your data. Archived versions of prior Policy documents are available upon written request to our support team.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 09bbe processes your personal data, please contact our data privacy team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: All privacy-related enquiries are acknowledged within 24 hours and fully responded to within 30 calendar days
• Language: All correspondence must be submitted in English
• Platform: https://09bbe.io

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to an independent dispute resolution body. Details of available escalation routes will be provided in our response to your initial complaint.

Last Updated: 1 January 2026  |  Version: 2.4  |  Questions? Contact us at [email protected]